Yorkshire Cat Rescue has a vacancy for a Rescue Coordinator. This is a part-time role, 24 hours per week including weekends on a rota basis, to commence late February/early March 2019.  The working pattern will be alternating weeks of Monday and Tuesday and then Saturday to Tuesday.
There may be the possibility of further occasional days’ work subject to requirements.

Hours of working are 9am-5pm.  Occasionally you may be asked to slightly change the working hours.  

Salary £17888 pa to include 21 days leave and 8 days Bank Holiday or time off in lieu, with both salary and leave/Bank Holidays  pro-rata reduced to reflect part-time working.

Essential requirements

  • Excellent computer/IT skills
  • Excellent co-ordination skills
  • Customer service skills including meeting and greeting customers, understanding their needs and resolving issues relating to, amongst other things, adopting and relinquishing cats
  • Excellent  interpersonal skills and confident when dealing with people of all ages and abilities, with an understanding of the difficulties some people may face as customers or volunteers
  • The ability to manage and prioritise a fluctuating workload
  • Self-motivated and a team player

Desired

  • Cat lover
  • Current driving license with no penalty points
  • Confident, friendly and polite telephone manner

You will have the ability to work as part of a team or on your own, and you will have high levels of common sense and a willingness to use your initiative.  In addition you will have a cheerful, confident and friendly approach. The empathy required to work with animals and a professional and courteous approach to members of the public are essential requirements.  You will show a commitment to the aims and objectives of Yorkshire Cat Rescue and possess a willingness and ability to learn and follow instruction.

You will need to be able to get to our centre for the appropriate working time on each day of the week - please check public transport times before applying if you are unable to drive or live too far to walk to work.

Please apply in writing, including a copy of your CV and a cover letter explaining why you think you are suitable for this role. Verbal applications will not be accepted.  Please read the job description below before applying.

Applications should be sent to:

Mrs S Atkinson
Yorkshire Cat Rescue
Lower Pierce Close
Cross Roads
Keighley
BD22 9AQ

or emailed as a pdf to [email protected]

Closing date is 13 January 2018 and interviews will take place on 23 January at Cross Roads, Keighley.   

Yorkshire Cat Rescue is an equal opportunities employer.

Job description

The role of Rescue Co-ordinator is a crucial role to the running of Yorkshire Cat Rescue.  The Rescue Co-ordinator is at the centre of virtually all aspects of the charity’s operation and will need to be a person able to multi-task, able to work independently and as part of a team and able to pull various strands of the charity’s operation together to ensure successful outcomes.  This is a busy job and requires a multi-tasker, able to quickly change from one job to another.

Management

Some of the roles include:

  • Cat movements - including: ensuring cats are placed in and returned from foster homes appropriately; ensuring that cats ready for adoption are advertised quickly; ensuring that new arrivals are managed promptly and efficiently; liaison with other rescue centres to transfer/accept cats;
  • Answering emails and Facebook enquiries;
  • Posting information on Facebook;
  • Dealing with face to face enquiries;
  • Booking routine vet trips;
  • Assisting with the recruiting of volunteers, managing the volunteer rota, assisting volunteers at the centre where necessary;
  • Some training and management of admin and phone volunteers;
  • Stock ordering & stock control;
  • Managing mail;
  • Answering the phone to members of the public if necessary;
  • Supporting admin (subject to time and need);
  • Updating parts of the website;
  • Updating other rehoming websites with details of our cats.

You will need to be able to prioritise the workload and manage it in an effective and productive way.

Computer/IT skills

Along with other members of staff and volunteers you will be responsible for keeping our database up to date and managing entries.   You will need to be comfortable using multiple tabs and transferring information from one tab to another.

Interpersonal skills

You will have excellent interpersonal skills; able to sympathise with people bringing cats to our centre, willing and able to work with and manage volunteers of all ages and abilities and be prepared and able to work alongside your colleagues in a positive and encouraging manner as part of a small but tight-knit team.  The ability to work alongside people of differing ages and abilities and to be able to be an effective and supportive team member is vital to the success of this role.

Communication skills

As a central team player you will need to have excellent communication skills, both written and verbal. You will need to be able to communicate effectively and efficiently with various team members and ensure that all team members are current with developments at every stage of the working day.  The ideal candidate will be someone who is able to take diverse pieces of information and communicate them efficiently to different members of the team in an appropriate manner.

New skills

Yorkshire Cat Rescue operates a “natural cat” policy, and you will therefore probably have to revise some of your thinking in respect of cat behaviour. You must therefore show a willingness to learn and to readjust your thinking if necessary.  Yorkshire Cat Rescue is consistently seeking to improve knowledge about cat welfare and behaviour.

Self-motivated/team player

Once trained, you will be expected to take the initiative with regard to many aspects of your work and to support and encourage your colleagues.  The role will not suit someone who is unable to make decisions in line with the requirements of the job.

You will need to have excellent organisational skills for all aspects of this job role and its various responsibilities.

It would be an advantage if you are able to drive should an emergency arise, however this is not critical to this role.